Grievance Policy

We are happy to work with you to resolve any grievance issue. Here are the steps to take to file a grievance.
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1. Email, vivian@viviangale.com, we prefer email so both parties will have a record of all communications. 
2. You will receive a response to your grievance within 3 business days.
3. We will make every effort to resolve your grievance  within 5 business days.
4. We may refund any purchase made within our refund policy guidelines. See refund Policy for more details.