Our Refund Policy
1. Digital Products may be refunded within twenty four hours from purchase.
2. Paperback books may be refunded within 7 days of purchase, request must be made by or on the seventh day of purchase. . Refunds made after 7 days of receiving the physical product will be given a fifty percent refund of purchase price with proof of date and time of purchase. Physical products must be returned to us within 14 days of purchase in good and resellable condition We do not pay return fees unless the product was received damaged. If the product was received damaged, will will resend a new copy, after receiving your return within 14 days, with no expense to you.
3. There is no refund for Services after three (3) days from purchase. Refund request must be made by the 3 day of purchase with proof of date and time purchased. Refunds will be granted at fifty percent of purchase or deposit price for Services.
Please email: vivian@viviangale.com to request refund.
2. Paperback books may be refunded within 7 days of purchase, request must be made by or on the seventh day of purchase. . Refunds made after 7 days of receiving the physical product will be given a fifty percent refund of purchase price with proof of date and time of purchase. Physical products must be returned to us within 14 days of purchase in good and resellable condition We do not pay return fees unless the product was received damaged. If the product was received damaged, will will resend a new copy, after receiving your return within 14 days, with no expense to you.
3. There is no refund for Services after three (3) days from purchase. Refund request must be made by the 3 day of purchase with proof of date and time purchased. Refunds will be granted at fifty percent of purchase or deposit price for Services.
Please email: vivian@viviangale.com to request refund.